The Promise, in One Paragraph
Every job Woolsey Attic Insulation performs is backed by a simple commitment: if something we did isn’t right within 365 days of the service date, we come back and make it right at no charge. No forms to fill out. No fee to file a claim. No fine print to hunt through. You call, we schedule a return visit, and we fix it. That’s The Kingswell Guarantee, and every Woolsey location honors it without exception.
What’s Covered
- Our workmanship, start to finish. If the insulation we installed settles unevenly, gaps, or fails to perform because of how we installed it, that’s on us.
- Materials we supplied and installed. Every product we sourced and put in – whether that’s Owens Corning batts, Johns Manville rolls, Icynene spray foam, or any of the eight brands we work with – is covered for the full 365 days.
- A free return visit. If something isn’t right, there’s no service charge for coming back to assess it. The visit is part of the promise.
- A complete redo when a repair doesn’t hold. If we repaired something and it fails again inside the window, we don’t patch the patch – we do the job properly.
- A clean job site. We committed to leaving the space cleaner than we found it. If we didn’t, tell us and we’ll come back to finish that part too.
- The written guarantee itself. Every job comes with a guarantee document in writing. If you can’t find yours, we have the job on file and can give you another copy on the spot.
What Isn’t Covered
We want to be straight with you here. There are a few situations where this promise doesn’t apply, and they’re the kind of exclusions most homeowners would call fair.
- Storm damage or accidents after our visit. If a water leak from a roof problem, a pest intrusion, or some other event damages the insulation after we’ve left, that’s outside what we can stand behind. We’ll still come look and tell you what we see.
- Work done by someone else. If another contractor touched the area after we finished, we can’t be responsible for what changed. We’re happy to assess the situation and give you an honest read.
- Materials the customer supplied. If you provided product and asked us to install it, our workmanship promise applies – but we can’t warrant the material itself.
- Normal aging on equipment we didn’t install or service. The promise covers our scope of work. Older equipment or systems outside that scope aren’t part of our guarantee.
- Problems you chose not to address when we flagged them. If we pointed out an issue during the job and you declined to have it corrected at that time, we can’t cover the outcome of leaving it as-is. We’ll note it in writing so there’s no confusion later.
- Work outside attic insulation and spray foam insulation. Woolsey handles insulation – not HVAC, not roofing, not windows. If we identify something outside our trade, we’ll tell you plainly so you can get the right person in.
How to Use the Promise
Step 1: Call (325) 240-5411 or book online
A live person answers 24 hours a day, 7 days a week – no voicemail, no automated system, no call-back window. Just tell them you’re calling about a return visit on prior work.
Step 2: Tell us the job and roughly when it was done
You don’t need a receipt, an invoice number, or any paperwork. We keep every job on file, and we’ll pull it up while you’re on the phone.
Step 3: We schedule the return visit
We give you a real arrival window – not a four-hour block you have to rearrange your day around. We show up in that window.
Step 4: We make it right
No charge, no argument, no “we’ll see what we find.” If the problem falls within the promise, we fix it. That’s what the 365-Day Done Right Promise means in practice.
Timing
The 365-day window starts on the date the work was completed. If you’re calling on day 370 and the issue is clearly tied to something we did, we’ll come look – every Woolsey location is independently owned, and the owners here are reasonable people, not technicality-hunters. The promise is written for your peace of mind, not as an obstacle course. If your situation is close to the line, call us and explain what’s happening. We’ll do right by you.
Each Woolsey location operates independently under the Kingswell banner. Every one of them has agreed to honor this promise exactly as written here.
Questions About the Promise
If something about your job isn’t sitting right, or you just want to understand what the promise covers before work begins, call (325) 240-5411. A real person picks up every time, any hour of the day. We’d rather answer your question now than have you wonder about it later.
Written by Glenn Hartley, Owner at Woolsey Attic Insulation. Warmer winters and cooler summers, from the attic down.